Please score the following questions ...
Which product did you purchase?
The length of time it took our staff to respond to your enquiry?
Sales staff freindly and courteous?
Sales staff showed knowledge of the products?
Overall quality of service provided by sales staff?
Did the delivery arrive on time?
Was the delivery driver courteous and helpful?
Overall quality of the delivery service?
How satisfied are you with the product you purchased?
Other comments ...